FREQUENTLY ASKED QUESTIONS

1. Is your site secure to shop on?
   Yes! If you use an ATM, purchase groceries or clothing with a debit/credit card scanner, you are using the same technology we use! Please see our security page for the details.
   http://www.purecountrypetboutique.com/privacy



2. Do you also have a printed catalog?
   We do not currently have a catalog in print, but you can download a catalog at:
   http://www.purecountrypetboutique.com/SmallRetailCatalog.pdf



3. Where do you ship?
   We currently ship worldwide. Shipping details can be found on our shipping page by clicking here: http://www.purecountrypetboutique.com/shipping



4. What are your shipping costs?
   Our shipping & handling costs details can be found on our shipping page by clicking here: http://www.purecountrypetboutique.com/shipping



5. What is your Return/Exchange policy?
   Our Return/Exchange policy can be found on our returns page by clicking here: http://www.purecountrypetboutique.com/returns



6. What types of payments do you accept?
   We accept Visa, Mastercard, Paypal and Money orders/cashiers checks in U.S. Funds only. If you have any trouble processing your payment, please contact us directly and your order will be processed manually.



7. Do you wholesale?
   We only sell wholsale to retailers. If you have a store and would like to obtain wholesale information for selling out products in your store, please email wholesale@purecountry.net with the follow information:
   Name
   Store name
   Address/ecommerce info
   email
   telephone
   



8. Why am I having problems viewing your items in your shopping area?
   A small percentage of our visitors may experience issues when visiting our boutique and it may be one of several reasons:
   • Your security level on your computer is set too high. Please make sure your level is set no more than "Medium"
   • You are using a Internet Service Provider (ISP) who's upgraded security features interfere with our site
   • You are trying to gain access through a work location of which your employer has implemented certain firewall software on their network to prevent workers from gaining access to most websites while at work
   • You may have old images on your computer and may need to delete your temporary internet files and then re-visit the page.
     You can do this by going to Start --> Programs --> Accessories --> Disk Cleanup, select temporary internet files and click ok. This removes all old internet files that automatically get stored on your machine. There are some old files that may be corrupting the view of the page.